Секретное оружие для pin up
Секретное оружие для pin up
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The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.
Sorry to hear about this situation. You can send us a letter to [email protected] with the subject "CasinoGuru Review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
The player from copyright had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.
The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Italy, after accumulating a total balance of 16,000€, had his withdrawal request denied due to additional account verification requirements, despite his account having been verified multiple times already.
The casino had asked for additional credentials, which the player had provided. Despite this, the player had not received any response from the casino. We then had requested the casino to set a deadline for the refund. Finally, the player had informed us that the issue had been resolved successfully. We then had marked the complaint as 'resolved'.
The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The winnings were received in a short time and the complaint is now resolved.
The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received his winnings.
However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.
Из негатива пользователи чаще исключительно жалуются в любой момент процедуру дополнительной верификации, некоторым она «прилетает» сразу погодя регистрации. Пройти дополнительную верификацию – мучительно сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
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The player from the Netherlands has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.